Defective items
We take all possible care to ensure that the goods are not defective in any way
prior to being shipped. We acknowledge however that there will be rare
occasions when supplied product may be defective. We will replace any
defective item if returned to us within 14 days of purchase.
Please note: we only accept returns of items that have been
opened if they are defective. Please see "To return an item" below for details
of how to return defective items to us.
Items supplied by us in error
We take extreme care to ensure that the
product shipped is exactly what was ordered. We acknowledge however that
there will be rare occasions when products may be supplied by us in error. We
accept the return of such items only if they are unopened and in their original
condition. If such an item/(s) is returned, you will have the choice of
requesting an exchange for the correct item originally paid for or for a full refund
of the price you paid
for the incorrect item.
Exchanged items.
We advise customers to choose carefully when purchasing. We will happily exchange products which have been purchased by you in error providing that they are unopened and in original condition and that they are returned to us within 7 days of purchase. All costs, associated with the return of the item to us, is the responsibility of the customer. A further postage and package will be charged in association with the supply of the new product.
Returned items.
Returns for refund will only be accepted within 7 days of purchase. A restocking fee of 20% (or $20 whichever is greater) of the purchase price will be deducted. Returned items must be unopened and in original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for installation etc. Please understand we need to receive the goods in a timely fashion for us to return to the suppliers or to resell.
To return an item
In the case of a
defective product, please provide a full description of the fault and return the
defective item together with its original packaging, with all documentation,
licences, manuals and accessories. We recommend that you use a recorded-delivery
service. Package the item securely and send the package to the address below.
Posoz Pty Ltd
Returns Department
123 Melbourne Street
South Brisbane
Queensland
Australia, 4216 |
